Day: January 13, 2016

Contact Center in Retail: Your Code to Bust Common Challenges

With the evolution of buyers behavior, the retail industry has experienced a drastic change. Customers of the digital age need more than comfort to stick to a brand. Customers are continuously being exposed to new and innovative retail experiences which is urging them to search for new service providers. In order to stay ahead of competition, …

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9 Ways to Improve Call Center Retention and Turnover

Call center turnover is one of the biggest problems faced by organizations today. Agent attrition makes an enormous impact on almost all the call centers. Replacing an agent takes time, money, and resources. Losing an agent also means increased workload, and additional stress, for other employees. Reducing attrition rate is important for the success of a call …

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