Day: January 27, 2016

5 Customer Service Strategies to Better Serve Millennials

Do you greet your customers by their name? Are you receiving complaints on social media? Technology advancements are creating new ways for businesses to provide outstanding customer service not possible before. Previously a customer service agent never used to address customers by their names but now Millennials expect the agent to know their details well …

5 Customer Service Strategies to Better Serve Millennials Read More »

Tips to Select the Best Headset for your Call Center

A call center environment is usually very noisy. Agents consistently on the phone with the customers, agents conversing with each other, and so on, contribute to the noise factor. While noise is integral to the collaborative atmosphere of a call center, it may make for an unpleasant experience for the customer, as well as for …

Tips to Select the Best Headset for your Call Center Read More »