Day: February 8, 2016

5 Tips to Reduce Cost-per-Call in a Call Center

Reducing the cost-per-call without affecting the customer service quality can be a real challenge, but it can be done with careful planning and effective implementation. This will help to reduce your call center operational cost to a great extent. Cost-per-call is calculated by taking the total cost associated with handling all calls during a set …

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Decode the True Value of Customer Loyalty [Infographic]

Customer loyalty is considered the lifeline for any business, yet businesses often focus the spotlight on sales. They choose to run after acquiring customers rather than retaining the existing ones. However, it has been proved that it costs 5 times more to acquire a new customer than to retain an old one. Loyal customers will …

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