Day: February 9, 2016

Virtual DID vs. Number Masking: Which one Works Best for You?

There are multiple technologies and terminologies available in the market in contemporary times. You might have heard about these features but might not be well aware about the use cases, functionalities and benefits. Today, I will make an earnest effort to elucidate two vital features being increasingly employed by companies, namely – Virtual DID and Number …

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How to Optimize IVRs for Small Businesses

If one goes around asking CEOs of small businesses, about one of the major challenges they face in the initial phases of setting up their brand – the answer from most would certainly revolve around ‘manpower’. It is an established fact that nearly all small businesses don’t possess the liberty to hire multiple employees to …

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Five Reasons to Invest in a Call Center Software Today

A good call center software is essential for the overall functions of your call center. It will not only help your agents to function more efficiently and effectively but will also help to make the whole process better. Implementing a CRM (Customer Relationship Management) software in your call center will provide your agents access to …

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