Day: February 16, 2016

7 Contact Center Software Features to Improve Customer Support

Sure, you have come a long way to set up your business and now customers are pouring in. Sooner than you realise, you will require fully functional contact center software to support the customers. From the way we see it, you have two choices – either you set up your contact center once you have …

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Call Center KPIs and Metrics that you should Monitor in 2016

To assess the efficiency of your call center, it is important to analyze your call center’s KPIs (Key Performance Indicators). Identifying the key KPIs, accurately measuring them, and acting upon that data will help to manage your call center successfully. Call center KPIs are statistics related to a call center, like the performance of the …

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How to Excel at Customer Complaint Handling Like a Pro

For any established or even for an emerging business, the most terrible nightmare is to lose customers. Gaining customers and increasing your customer base involves enormous amount of effort, and there is denying that it requires equal efforts, if not more – to maintain great customer retention. However, companies are often left in doldrums, when …

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