Day: February 23, 2016

7 More Contact Center Software Features to Improve Customer Support

Earlier, we had talked about some of the essential basic Contact Center Software Features that you need to improve customer support. This week, we will focus on some other key features that you need to monitor and improve agent productivity, enhance customer experience, and employ data driven decisions to take your contact center to the …

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What type of Business Phone Number Should your Brand opt for?

From what I have been told, an inbound call is one when a customer initiates a call to a call center or contact center. A help desk also handles inbound calls, although outbound calls can also be made by the employees to the customers. However, have you given a fair bit of thought as to what are …

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