Day: February 24, 2016

5 Key Benefits of Having a Help Desk Software in your Call Center

A help desk software can add value and help to increase productivity in a number of key areas in your call center. A call center is customer-centric. It is imperative that they provide excellent service to their customers. A help desk software integrated into a call center software will definitely help the agents to provide …

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Do it like Dilbert – 20 Reasons Why Customer Service is an Amusing Job

A typical day at any contact center would revolve around taking customer calls or handling complaints. By the middle of the week, you would have wished that there’s more to your life than just heaps and tons of work. Remember that night when you felt so burdened with work that you just wanted an escape, …

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