Day: March 3, 2016

How Call Center Analytics can Help Improve Customer Satisfaction

  When looking at customer service and contact operations, analytics are absolutely essential to understand how to keep customers happy. In a world where customers are online on social media, providing good customer service to every single customer is of utmost importance. There is no predicting which disgruntled post from a customer could go viral, …

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How Technology is Elevating Customer Experience in Cab Services

“Digital Darwinism is the evolution of consumer behaviour when society and technology evolve faster than your ability to adapt.” – Brian Solis The quote clearly signifies the importance of adapting to the digital aura.  Over the time, organizations who have understood the value of digitalization have remained to be competitive and relevant. Customer experience has …

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