Day: March 16, 2016

How Cross-Channel Interaction Analytics Can Benefit Your Call Center

When you are running a call center, you will need to focus on the one single most important factor – customer satisfaction, and there’s no running away from it. The importance of customer satisfaction cannot be stressed enough. A company’s reputation depends on its customers’ satisfaction, and its revenue depends on its reputation, thus making …

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Customer Experience Statistics Which Will Impact Your Business in 2016

Statistics are the building blocks for strategy formulation. In any organisation, the work efficiency is directly dependant on its underlying strategy. If your strategy is solid, your statistics will demonstrate it enthusiastically. This is the general industry gyan. It is valid and rational for all industries. However, if we consider call centers – an industry …

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