Day: March 22, 2016

Why your Business Should Take Sentiment Analysis Seriously

Brands are expanding the horizon in a never ending endeavour to understand customer behaviour,and consequently bridge the gap. With the burgeoning of social media channels, app feedbacks, chats and messaging, Millennials are becoming pretty persistent in portraying their emotions honestly. Realization has ultimately dawned to companies that they can no longer ignore the voice of customers, and …

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What you should know about Contact Center Benchmarking

Contact centers have enormously evolved over the past few decades and have become the game changer for businesses. In today’s economy, it is of utmost importance for organizations to fight for a stronger customer base by meeting the demand for new channels. Thus, in the stride to achieve desired goals, organizations have been deploying the …

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