Day: March 29, 2016

How Omnichannel is Blurring Boundaries in Customer Service

A call center executive in a digital age enjoys various perks and benefits. However, digitalization also has its share of disadvantages. Customers live with the assumption that the organization they are dealing with, will be always there for them to communicate, whenever they want to do so. Large organizations have ensured that the benchmark for …

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Most Commonly Used Call Center Jargon – Speak the Call Center Language

Internet technology has supported us to the extent that almost everything is possible today sitting in one part of the world. We sit in the comfort of our air conditioned rooms and work. Without setting a step outside our home or office, we can sell, purchase, rent and do much more. But, it is also …

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