Day: April 11, 2016

Why Video Chat Can do a World of Good to Contact Centers

In recent times, “Omnichannel engagement” has been grabbing the attention of organizations and contact centers alike. Many brands have implemented Omnichannel concepts in their organizations, but only a few have fully embraced it. Many have failed to optimize the true potential of Omnichannel engagement. However, with the pace of companies introducing new channels of communications …

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