Day: April 12, 2016

How a Better Working Environment Increases Agent Retention In Call Centers?

“Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.” – Ken Blanchard and Scott Blanchard, Fast Company If you are managing a call center or working very closely …

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How a Call Center Can Take Advantage of the Speech Recognition Technology

The capability of a program or a machine to identify phrases or words in a particular spoken language or natural speech and then turn them into a format that can be read by machines is known as speech recognition. Speech Recognition application is used in a call center for handling the incoming calls of the …

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Why Customer Experience is the Differentiating Factor for Startups

Startups form almost every day in an emerging economy like India, with major uplift from funding, ever changing technology, and to attain a piece of the escalating market share. However, what they often tend to forget is that – it is customers that ultimately decide the fate of startups. No matter how hard we try …

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