Day: April 14, 2016

6 Plausible Ways to Tell Call Center Agents They’re Not Doing a Good Job

Being able to tell someone that they suck is an art. You have to be able to tell it like you mean it but careful enough for the recipient to think that he is still okay. Employers and managers are all for competence and honesty, but how do you actually tell employees they are underperforming? …

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How to Improve Remote Call Center Agent’s Productivity?

Remote contact centers are becoming the bridge between consumers and businesses. More so, in a post COVID era where the world is moving towards virtual work environments and the customers’ behavior is shifting from demanding abreast customer service to looking for more humane interactions from their customer service providers. While the world was forced into …

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