Day: April 20, 2016

9 Crucial Reasons Why Call Center Agents Prefer to Leave Their Workplace

Businesses put a lot of importance on their equipment and do their best to not wear them out too quickly. However, many call center companies are not as careful when it comes to their employees. They see high burnout and attrition rates and don’t take enough time to figure out the root causes. If you …

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Customer Service Trends that the Experts Saw in the Crystal Ball a Few Years ago

Often, it is not easy to predict the future. Despite that, it really makes sense for the business leaders to have a proper business plan in place. It will also help them in securing the funds that are necessary for procuring investments, as well as make the required changes in the structure of their organization. …

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How to Increase Productivity Of Call Center Agents

“Concentrate all your thoughts upon the work in hand. The Sun’s rays do not burn until brought to a focus” ― Alexander Graham Bell The term ‘productivity’ is a synonym for ‘professionalism’, no matter where you go in service industry. In the ever so dynamic call center industry, agent productivity is classified as the most …

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