Day: April 27, 2016

12 Things Call Center Agents Need to Know About Changes in Customer Behavior

Working in a call center is serious business. There is a reason why Human Resource departments prioritize health and wellness: the job can be extremely stressful at times. Imagine listening to an average of 80 people a day (or night) complain about a product they purchased, a service they received or just about anything they …

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Why Omnichannel Contact Center is Constructive for your Business

Nah, you got that wrong… this is not one of the very many blogs which introduces Omnichannel as a fancy terminology for your contact center. To be true, Omnichannel is no more a buzzword, rather a prerequisite for all contact centers to survive and thrive in a world where customer interactions are at a maximum. …

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The Multiple Benefits of Co-Sourcing for your Call Center

Co-sourcing in call centers is becoming quite popular nowadays. According to this arrangement, some of the agents in a call-center work in-house while others work for a service provider externally. When a call center employee works for an external service provider, it is the latter’s responsibility to look after functions like recruitment, managing, staffing, and …

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