Day: May 4, 2016

6 Tips to Conduct a Successful Call Calibration Session

Call calibration session are extremely relevant to the overall performance of a call center and should be performed on a regular basis. Call calibration process should be consistently done by the quality monitoring teams, trainers, campaign leaders and other relevant stakeholders. This way there is a good chance to review how interactions with customers are …

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8 Best Practices for An All Inclusive Call Center Training

Change is important. Change leads to evolution. And evolving makes it possible to be able to survive and thrive. It challenges you not only to leave behind your comfort zone, but to overcome difficulties with an invincible spirit. As the cliché goes, change is the spice of life. But more than often, we neglect changes. …

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How to alter Bonus Schemes and drive Call Center Agent Engagement

Many call centers have designed and implemented attractive bonus schemes to promote positive attitude towards work and improve productivity among their agents. They have devised bonus schemes for those agents who enhance customer satisfaction, take a higher number of calls or make greater sales. Many a time, it is observed that implementing unique employee bonus schemes …

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