Day: May 9, 2016

5 Simple Design Changes to Improve Call Center Agent Performance

Believe it or not, but it is a proven fact that the physical layout of a call center actually creates a significant impact on its overall and individual performances. So when you are setting up a modern call center, it is important to carefully contemplate on the design, so that the performance of the agents can …

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4 Ways Big Data can Enhance Financial Firms’ Customer Service Level

The latest tech jargon – ‘Big Data’ and associated technologies have been penetrating the business world at a rapid pace. The explosion of huge data volumes growing at an exponential speed has potential to bring business value for a wide range of industries. Considering, the speed at which data is budding up, it is predicted …

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