Many organizations have started appreciating benchmarking as an all important function for a well managed call center. It can be defined as the measurement and comparison of standards and practices, within an organization and/or with other operations externally.
Day: May 12, 2016
When it comes to developing business and showcasing robust growth in any organization, one should never forget the importance of providing quality service. Customer delight is what most companies aspire. However, customer acquisition may be an easier task but very few can successfully pull off great customer retention.