Day: May 24, 2016

How to Boost Customer Rapport over Online And Social Media

If you scrutinize marketing statistics from the past decade and compare them with today’s numbers, you will see that there is a swift shift in the industry dynamics. This is an evident digital transition which is gaining momentum and there’s no stopping this digital throttle. This is the world of Social Media. This is your …

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5 Steps to Make your Call Quality Monitoring More Efficient and Effective

Call monitoring does not only mean detecting problems in calls and then dealing with them. It also involves identifying and extending positive messages. Though technology has become highly advanced, even a plain ‘thank you’ message can do wonders with the relevant stakeholders. Check out some of the easy tips for making your call quality monitoring …

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