Day: May 25, 2016

6 Easy Approaches to Exceed Expectations in Customer Service

Kelly is new to the town and visits a departmental store for her monthly grocery shopping. She browses all the available products and finds nothing interesting about the store or its offerings. Eventually, she ends up buying nothing. While walking down the street she comes across a store where the store manager welcomes her with …

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Startup Success Mantra: Stay insanely focused on Customer Experience!

“You’ve got to start with Customer Experience and work back to the technology – not the other way around.” Customer experience has always been an important component to business success but even more so in today’s interconnected world. Companies, especially startups need to differentiate their business in a marketplace that offers near identical products and …

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