Day: May 31, 2016

10 Reasons Indian Startups must Adopt Cloud Telephony Services

Over the years, Indian startup landscape has witnessed immense growth. India is experiencing innovation like never before and has become a breeding ground for start-ups. From cab companies, food delivery services to ecommerce, these businesses are rampantly growing. According to a Nasscom India Startup Report, India has provided a conducive ecosystem for the startups to …

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Major Benefits of Predictive Dialers You Can’t Afford To Ignore

Companies today bank on telephony technology for cold-calling, inside sales, and customer support delivery. But how many organizations implement the right technology for their calling purposes? The count is surprising low. Many settle for manual dialing machines, where a representative has to literally punch in the numbers to call. Most of the calls land up in the …

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9 Indian Startups that are Totally Killing it in 2016 [Infographic]

Startups in India have been given considerable boost in the past couple of years, with ‘Startup India’ and ‘Make In India’ programs by the government. Moreover, this year’s Budget has provided sufficient sops in terms of ease of doing business, taxation, and access to capital for startups and small businesses. The present environment has been fostering any …

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The Omnichannel Evolution in Cloud Contact Centers

In case you belong to the customer service industry, the terms “multichannel” and “omnichannel” will not be foreign to you. These two terms are synonymous while anyone discusses customer experience.  However, since these buzzwords are relatively new in the contact center industry, they are frequently used interchangeably leading to confusion and chaos. When you understand …

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How Computer Telephony Integration (CTI) Can Breathe Life Back in Call Centers

There’s a thing with technology – you can run from it; you can hide; but you can’t escape it.  What it promises us is so stunning and captivating, who would not want to be associated with it. If you have been a part of day-to-day chores at a call center, you would know how difficult …

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