Day: June 18, 2016

Why You Should Rethink Your Social Customer Service Strategy [Infographic]

With the advancement in technology and people becoming more tech savvy, organizations are making a shift towards a more strategic customer oriented program. The new age customers are informed  and expect quick resolution to their queries. The traditional communication process has been replaced by various channels like social, email, mobile, chat, etc. In brief, omnichannel …

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Tips for Choosing the Best Integrated CRM Software for Small Businesses

CRM (Customer Relationship Management) software helps organizations to deepen and manage customer relationships in an organized way. Conventionally, CRMs served as an automated tool to manage and track customer data. However, today with the advent of smarter CRM solutions, its importance has grown in the marketplace. Based on modern computing technologies, today, CRM can be …

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