Day: June 24, 2016

Rise of Machines: Artificial Intelligence and Customer Service

When you think of artificial intelligence, stop thinking disastrous scenarios like Skynet (Terminator) and start thinking about better customer service. Artificial intelligence is ushering in a new era of customer experience management platforms that unite the online and offline experience. “Success in creating Artificial Intelligence would be the biggest event in human history” – Stephen …

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Why is Data One of the Most Useful Contact Center Elements to Improve Productivity?

  You must have heard the well-established aphorism “Numbers don’t lie.” If you are a contact center manager or supervisor, it is time to shrug off your indifference to data. Even if you have not realized it, it is actually doing more harm than good to your business. A modern contact center, thanks to improved …

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“Top 10 Telephone Skills to be your Customers’ Favorite”

Just like customer service, basic telephone skills are important for everyone in an organization. Everyone from the CEO on down – not just customer service representatives and receptionists – needs to know and use good telephone skills. Knowing how to greet a caller and have an effective conversation builds stronger relationships with both internal and …

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