Day: June 29, 2016

‘Brexit’ And What It Might Hold For Contact Centers

The ‘European Union’ or EU is a political – economic union of 28 member nations (now 27) that are primarily located in Europe. The EU has developed an internal single market through standardisation of laws that allow free movement of goods, services, people and capital within that internal market. All the participating nations abide by …

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How Social Media can be Used to Steer Brand Advocacy

Are you still using conventional methods to generate brand advocacy? Yes, I am talking about email marketing, word-of-mouth marketing, brochures, banners, etc. Don’t get me wrong, these conventional methods are not bad at all. It is just that if you restrict creating brand advocacy with only these mediums, you’ll lose out to your competitors sooner …

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