Day: July 5, 2016

5 Ways to Create Personalised Customer Experience

“Most of your competition spends their days looking forward to those rare moments when everything goes right. Imagine how much leverage you have if you spend your time maximizing those common moments when it doesn’t.” – Seth Godin Your consumers are statistics, your customers are people. They are not robots. They have good days and …

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The Relevance of Omnichannel Capabilities in the Mobile Context

A latest buzz with respect to the functioning of contact centers is the “Omnichannel” interaction. Though many owners of business are aware that it is an important aspect for them to implement in their contact centers, there are still quite a few who are yet to appreciate its capabilities. Therefore, they could even be losing their valuable …

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6 Benefits of Call Tracking Software for Small Businesses

Successful marketing campaigns are critical for growing the business of small companies and increasing their customer base as well. However, small businesses can’t afford to waste their precious money and resources on marketing campaigns that don’t produce results. They need to measure their campaigns to gain knowledge on what is working and what is not. …

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Top 20 Reasons Why Startups Meet their Demise [Infographic]

Winston Churchill once had famously remarked that “Success is the ability to go from one failure to another with no loss of enthusiasm”. Undoubtedly, this is an immensely motivating quote for people who tasted failure or have made multiple fruitless attempts. However, we all wish deep down inside that if we could have changed a …

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