Day: July 6, 2016

The Science Behind Chatbots Being a Mammoth Opportunity

Humans as a race don’t accept changes instantaneously, it takes time for people to understand and adapt to changes in any environment. With almost breathtaking swiftness and tectonic shifts in the technological space, we humans are left with little choice but to become accustomed to those changes. However, things are bright rather than being gloomy, …

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Security Solutions to Protect Customer Data in a Contact Center

There is no denying the fact that there is cut-throat competition among all organizations to manage sophisticated contact center operations for meeting their sales targets and the demands of customer service. Though contact center operations are quite effective, these passing years have seen the platform evolve drastically but also exposing the system to a variety of security risks. Some …

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