Day: July 7, 2016

What The Future Holds for AI(Artificial Intelligence) and Contact Centers

It was in late seventies that the first contact center emerged in the form of a brand new entrepreneurial venture. Since then, there has certainly been a steady ascent with respect to the technical advancements in the contact center industry.  AI or Artificial Intelligence can be undoubtedly regarded as a revolution in the field of contact center sector. …

What The Future Holds for AI(Artificial Intelligence) and Contact Centers Read More »