Day: July 18, 2016

7 Cloud Security Figures that Startups should Pay Heed to [Infographic]

Cloud computing has continuously witnessed its share of concerns, especially around security and data storage. So much so that cloud computing security or, cloud security has evolved as a sub-domain of cloud computing and information security. In precise words, cloud security can be termed as a broad set of policies, technologies, and controls deployed to …

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Queuing Theory and Erlang Distribution Explained from a Call Center Perspective

Queuing is a widely used concept that is an integral part of inbound contact centers. An ACD or Automatic Call Distributor is used by the call centers for distribution of incoming calls to particular agents or resources, ACD can hold the incoming calls in FIFO (Fast In First Out) sequence until an agent is free …

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