Day: July 19, 2016

How to Make the Transition to a Customer-Centric Organization

In order to be successful and viable in today’s highly competitive environment, a company must possess a customer-centric capability. Customers’ expectations have risen manifold and companies need to adapt themselves to meet their expectations to become profitable. It is no longer enough for companies to offer a great customer service. In fact, they should look …

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5 Ways Gamification can Improve Contact Center Agent Engagement

Newly hired employees are always engaged, interested and excited for their new role. As time goes on and they gain the expertise in their jobs, the engagement level starts dropping as they become bored of doing the same mundane activities every day. This scenario is most common in the contact center industry where the agents …

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Ameyo Emerge announces transition to Microsoft Azure platform

Gurgaon, 19th July 2016: Ameyo Emerge, a cloud based contact centre software built on the award winning platform Ameyo; has migrated to Microsoft Azure to enhance its customer service capabilities. With this, Ameyo, which accounts for a significant market share in the APAC region, is aiming for a dominant position in the rapidly emerging space …

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