Day: July 25, 2016

How Lean Six Sigma Certifications can Improve Contact Center Operations

  The primary aim of a contact center is provide top class service to customers. A good contact center always tries to improve the customer experience and solve problems that they might be facing. A contact center also aims to improve customer relationships and provide customized services. Whatever be the role of a contact center, it can …

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How to Choose the Right Contact Center Technology [Free Whitepaper]

We live in a world where organizations do not get a second chance to make a first impression. This is the reason why Contact Centers have stopped being loss leaders, and transformed into mission critical hubs, to ensure short and long term success. Superior customer engagement has emerged to become a competitive necessity, and customer …

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