Day: July 26, 2016

The Importance and Role of a Chief Customer Officer in a Contact Center

  No one can diagree that the most important asset of your company is your customers. The very reason why your business exits is to serve your customers to the best of your abilities. Every company should strive to create the best possible customer experience and use that as an opportunity to drive sales growth. Across …

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Why Startups should Sell to Small Businesses and not Large Enterprises

As soon as a B2B startup is ready with a solution that could benefit customers of different sizes, the biggest mistake it commits is to not develop an effective sales strategy and instead try to sell to wrong customers initially. Startups tend to focus more on big enterprises hoping to generate a lot of revenue, prestige …

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5 Unputdownable Tactics in Customer Acquisition for Startups

As a startup entrepreneur or enthusiast, if you still think that an exceptional product is the only pre-requisite to make big bucks and outshine competitors, I am sorry to that your thought is far from the truth. Nah, I don’t mean to say that a great product is not required to excel. All I am saying …

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How Interaction Analytics Improve Contact Center Productivity?

It is proven that analytics is one of the most powerful and versatile innovations that have proved to be a blessing for contact centers. At present, interaction analytics is a strong tool used by the managers and supervisors in a contact center for increasing agent productivity, increasing collections operations and sales revenues. Contact centers also …

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