Day: July 27, 2016

The One Technology that you Definitely Need for your Cloud Contact Center

These days, it is an accepted fact that a cloud-based infrastructure is one of the rapidly growing areas as far as the contact center industry is concerned. In fact, it is estimated that this figure has almost doubled between 2013 and 2015. Now, that would tantamount the percentage of call centers reaching to about 18% …

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7 Ways to Make your IVR More Customer-Friendly

Customers find an IVR system to be useful because it is faster, available 24*7, better for simple and routine tasks and of course a cost-effective solution. However, despite acknowledging IVR systems to be useful, still many callers prefer to interact with a live agent over the automated self-service machine. The main reasons why users don’t …

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How to Track Customer Behaviour Changes with 3 Foolproof Techniques

In today’s digital age, trends and patterns are changing very swiftly, with the dominance of smartphones, tablets, social media and widespread wireless internet accessibility. This is affecting the way we lead our lives. Everything is accessible, available and within reach, all we need to do is click, swipe or touch the screen. This is also …

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