Day: August 2, 2016

8 Call Routing strategies to improve your customer experience

Customer care departments take care of different functionalities – whether the task is servicing customers or providing information on some small subject matter. With so much of work available in hand, it becomes difficult to manage call traffic during peak hours. Assuring that each time the call lands at the right party is a way …

8 Call Routing strategies to improve your customer experience Read More »

How Important is High-Touch Customer Service for Your Contact Center

The number of calls answered on an hourly basis, time taken to answer a single call and the handling time of a call are not always the most accurate metrics to evaluate the performance of a contact center, although they are commonly used. Being average is not good enough in a market where there is …

How Important is High-Touch Customer Service for Your Contact Center Read More »

How Important is High-Touch Customer Service for Your Contact Center

The number of calls answered on an hourly basis, time taken to answer a single call and the handling time of a call are not always the most accurate metrics to evaluate the performance of a contact center, although they are commonly used. Being average is not good enough in a market where there is …

How Important is High-Touch Customer Service for Your Contact Center Read More »