Day: August 9, 2016

Calling Line Identity Localization and How it can be Used to Increase Contact Rates

  Calling Line Identity (CLI) is a phone service available in digital and analog phone systems. It is available in many of the VoIP (Voice over Internet Protocol) applications as well. The service transmits the telephone number of the caller to the call-receiving party’s telephone equipment when the call is being set up or during …

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5 Kinds of Customers that will take Most of your Startup’s Time

  In a time where Millennials rule the roost in the client base of almost every business, handling customers have become more pertinent than ever. So much so, that industries have started putting confidence in the slogans – ‘customer is king’, and ‘the customer is always right’. While some customers are painless to handle, others …

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How ‘Fast Clear Down’ can Impact Call Center Metrics

  Fast Clear Down or FCD refers to the situation when a customer calling the contact center, upon hearing a delay announcement via the IVR, hangs up the call immediately. They are not ready to wait even a minute or two. FCDs impact the call center metrics very negatively. The only way to avoid FCD …

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Why Chatbots Can Be Used As Internet of Things (IoT) Interface

  What is the Internet of Things (IoT)? The Internet of things (IoT) is a cluster of physical devices that can be sensed and controlled remotely through the exchange of data and information over an existing network. This allows better integration of these physical objects into the virtual world, improving efficiency of the applications and …

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