Day: August 18, 2016

Turret – One of the Most Baffling Jargons Used In Call Centers

Jargons are special words or terms, which are used in a set context. It is well understood by those who fit into the context and can be confusing to those who do not. In a social conversation, excessive use of jargons makes the user come across as ignorant (if it is used incorrectly or out …

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5 Practical Tips to Make Your After-Call Work Quicker and More Efficient

It is a well known fact that one of the most important metrics or parameters based on which performance of a call center and its workforce is decided is – the average handling time of a call. Now, an average handling time of a call center can be defined as follows: Average handling Time (AHT) …

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