Day: August 24, 2016

7 Steps to Launch a Rewarding Social Media Customer Service Program

Providing impeccable customer service is critical to running a successful business and attracting and retaining loyal customers. Brands which take care of their customers fare much better than those who leave their customers hanging. With the advent of smartphones and the ever increasing craze of social media among customers, companies of all sizes are expanding …

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How Video Can Be a Breakthrough in Interactive Customer Service

This is the era of technology. From ordering food to booking flight tickets, everything one does lie with technology, that we use and reuse every day. And in this tech-savvy world, it is foolish to undermine or neglect any growing digital trend, to capture and tap on the full potential of your customer service team. …

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Incremental Revenue (Value) Analysis to Calculate the Value of each Contact Center Agent

Incremental Revenue (Value) Analysis is a decision-making process used for determining the value of each contact center agent. Its primary focus is to determine the optimal cost of retaining or letting go of an agent. Incremental revenue (value) analysis is the simplest way to solve complex business challenges by choosing between the solutions currently available …

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The Ultimate Guide to Revolutionize Customer Experience in the Insurance Industry [FREE Ebook]

In a world dictated by omnichannel customer experience, the topmost priority for insurance providers is to meet the demands of its customers with varied interests. The state of insurance providers seems adverse, when it comes to manage customers who are not shy of searching the web for the best possible deal. Therefore, it is now more important than …

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