Day: August 30, 2016

The Ultimate Guide to Revolutionize Customer Experience in Travel & Hospitality Industry [FREE Ebook]

The travel & hospitality industry is expanding with people planning to travel more these days. According to a survey in 2016 by TripAdvisor based on the responses of over 44,000 travelers and hoteliers – 1 in 3 travelers are planning to spend more in 2016 than last year. These travelers and your could be customers …

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5 Ways to Help Get Back Dissatisfied Customers for your Startup

Is your startup facing issues with customer retention? Losing customers is among the worst nightmares for any business, especially after you have made enormous efforts to win them. However, even a small mistake is enough for customers to attrite from brands, and cause immense harm for your startup and its reputation. As aptly said by …

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Facebook Messenger – A Primary Communication Channel in Contact Centers

  The rise of omnichannel communication and marketing has changed the contact center and customer service industry for good. A number of studies have shown that there is a steady decline in call volume in most contact centers around the world with customers showing more inclination for self-help tools, instant messaging, email, and web-based services. …

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