Day: September 21, 2016

All about First Response Time and How to Reduce it

What Exactly is First Response Time? First response time is the most critical metric of great customer service. It is the time in which the customers receive the first response from the customer service agent after they submit a query. While the other skills hold equal importance in place, providing response to customers in the …

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5 Dubious Myths About Customer Experience Debunked

There’s a famous quote from Joseph Camphell which goes –  “Myths are public dreams and dreams are private myths.” But why are we talking about myths and dreams? This is supposed to be a blog on customer experience and around customer service. Isn’t it? Yes. This is exactly what I aim to cover in this …

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Ameyo Brings Home the Contact Center Technology Award for the Fifth Consecutive Year

Ameyo honored for improving customer service technology and improving the customer experience Gurgaon, September 21st, 2016: Ameyo, a leading contact center technology and customer experience expert with practice leadership in more than twelve industry verticals, today announced that TMC, a global integrated media company, has named Ameyo as a 2016 Contact Center Technology Award winner, …

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