Day: September 27, 2016

7 Ways to Build a Customer-Friendly Contact Center

Companies build contact centers to take care of their customers- to retain the customers they have and acquire new customers to grow their company. Undoubtedly, customer service is the king in a contact center which helps a company achieve the desired bottom line and profit margin. When customers calls are left on hold, kept in …

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Mobile Internet 2016 Trends & Insights – What it means for Businesses?

When was the last time you taken some time out of your hectic schedule to take a stock of the growth of mobile in India? If you haven’t, you should totally go through some recent statistics, trends and insights that tech behemoth Google has come up with. Now, I am sure that all brands and startups …

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