Day: October 3, 2016

The Immense Good Data and Analytics can do to Contact Centers

There is no uncertainty in the fact modern day contact centers churn out a massive amount of data. With the number of systems like Interactive Voice Response (IVR), Automatic Call Distributors (ACDs), Computer Telephony Integration (CTI), Customer Relationship Management (CRM), email response management, chat, recording, quality assurance, workforce management, speech analytics, and others, the data …

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Tips to Improve Messaging Communications for Better Customer Service

Messaging apps have become an integral part of customer communication for brands and is one of the best mediums to offer a more personalized experience, improve customer reach and optimize sales experiences. However, building an effective customer communication through messaging is not an easy task and customer service agents need to struggle a lot as …

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