Day: October 4, 2016

Will Robots be the God of Customer Service in the years to come?

Waiting in queue for long time or getting immediate assistance online.Which one is a convenient option for you being a loyal customer to a brand.Obviously, immediate response to query is what customers of new generation seek for. If we talk about quick resolution, there arrives the need for superior and extraordinary service. But, with the …

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How Contact Center Technology is Revolutionizing the Car Rental Industry

The car rental industry took in around $27 million in revenue last year. With a million-dollar increase over 2014, the rental industry is expanding as more and more Americans are hitting the open road and traveling for work and leisure. So, as rental companies and startups reach beyond their existing customer bases, customer experience management …

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Top 5 Compelling Reasons Businesses need In-App Support [Infographic]

The way mobiles and smartphones are being used in developed as well as emerging economies has been phenomenal. So, much so that now, 90% of smartphone users in India use apps – close to 158 million. This in turn has led to the ballooning of in-app features and in-app support. An increasing number of startups and SMBs have …

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