Day: October 5, 2016

5 Top Customer Service Trends Driving Growth in Contact Centers

The ever-evolving dynamics of the technological landscape is not unfamiliar anymore for most people in this planet. Almost everyone has been influenced by the massive and speedy changes in technology some way or the other. As a result, the way people chose to interact has also undergone drastic changes over the past few years, and …

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5 Methods to Promote a Customer-Centric Culture at your Contact Center

Today, we exist at the cusp of a technological revolution that has proven to provide not only resolution based commodities but also serves to induce a sense of holistic services. At such a moment, one might argue that customer care responders, services and call centers need to radically transform themselves, to accommodate and cultivate a …

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