Day: October 6, 2016

How to Transform Contact Centers into Customer Engagement Centers

Traditionally, among the customer-facing functions, contact centers have always been viewed as a part of doing business, never as a priority – that honor always went to the Marketing and Sales teams. Many do not even know that originally contact centers were started ‘as a means to cut costs and consolidate aspects of operations’. It …

How to Transform Contact Centers into Customer Engagement Centers Read More »

Call Centers as seen through the eyes of Call Center Agents

If there was one boon that the British gave us – it will undoubtedly be the gift of English language. So etched it is into the Indian culture, that till today it stands tall as one of the two preferred official languages of the sub-continent. We were quick to learn the language and were able …

Call Centers as seen through the eyes of Call Center Agents Read More »