Day: October 24, 2016

5 Must Have Customer Service Skills for Contact Center Agents

For any business, great customer service is indispensable to slide ahead of the competition. At the heart of exemplary customer service is the interaction between contact center agents and the customers. The quality of service received by a customer defines the customer’s experience. Entrusted with the challenging task of providing a pleasant experience to customers …

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Why Do We Definitely Need Contact Centers [Infographic]

More than anything else, waiting kills. This is one of the biggest reasons why your customers don’t like calling in contact centers. Those lengthy waiting times, mazes of menus, lack of contact center agent’s proactivity and complex feedback systems.But still telephony in contact centers continue to remain the most preferred and reliable option to seek customer …

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