Day: November 2, 2016

auto dialer

Are you Using Predictive Dialers Effectively?

The Banking industry, almost 30 years ago started using predictive dialers for debt collection. From there many other industries also started using these dialers, which started as only hardware and evolved into ones with cloud-based predictive software. There are even integrated ones with CRM systems which gives insights into call metrics.

3 Ways IoT Supplements Better Customer Experience

Kevin Ashton once remarked -“The internet of things has the potential to change the world, just as the internet did. Maybe even more so.” This quote talk volumes about the benefits Internet of Things (IoT) can bring to this world in this digital age. Interconnected devices with millions of end points have created a space …

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