Day: November 2, 2016

3 Ways IoT Supplements Better Customer Experience

Kevin Ashton once remarked -“The internet of things has the potential to change the world, just as the internet did. Maybe even more so.” This quote talk volumes about the benefits Internet of Things (IoT) can bring to this world in this digital age. Interconnected devices with millions of end points have created a space …

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How to Calculate Cost per Call in a Contact Center

Contact centers act as an effective route to add value to your business. But running a call center involves various overheads. The most obvious expense of making a call center run is employee wages. But there are also other associated costs involved that must be considered, such as the expense involved in making calls to …

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