Day: November 15, 2016

5 Essential Business Tools for Startups

Startups tend to face many roadblocks in their journey of bringing a great business idea to fruition. Budget constraints, limited time and manpower can increase the friction towards reaching your business potential. In order to move towards success rapidly, entrepreneurs need a solid team and some highly specialized tools for streamlining business processes. Adopting the …

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US Elections & Currency Demonetization: Double Blessing for Startups?

Phew! The last week was a rather lengthy and horrendous one, for most people. Well, at least for people living in the two major political superhouses – US and India. The reasons for the cacophony and pandemonium are not known to only those, who have just awoken from a state of hibernation or Cryosleep! All …

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call-center

5 Tips to Reduce After Call Work in the Contact Center

What is After Call Work, (ACW) A collective set of tasks executed by call center agents after finishing the conversation with the customers is termed as After Call Work. ACW typically includes updating the database with information collected during the call, which will help in the future interactions with the customer, and notifications to other …

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