Day: November 23, 2016

How to Prepare For Coaching Call Centre Agents: 10 Tips for Managers

Call centers have become an essential support system to telecom, e-commerce, banking, insurance and many other businesses. Many large multinationals are outsourcing call centre services to countries where there are abundant skilled resources ready to work for much lesser rates. While every business thrives towards cost-control in all aspects, quality is something none of them …

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Hop in to the Future of Customer Experience with Artificial Intelligence

What’s your initial perception when you hear about Artificial Intelligence?I think, I can read your mind. So, you imagine a complete digital aura around you with robots taking over everything or may be something like that. May be in future you can see that too but in present what I am talking is how Artificial …

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6 Proven Steps to Build Rapport with Customers over Phone

Rapport building is an essential communication skill that can impact the outcome of any conversation. The end result of any communication is always better when the interaction takes place smoothly than when it is strained. For call center employees, building rapport with customers effectively translates into higher sales and increased customer satisfaction ratings. Establishing a …

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