Day: November 28, 2016

Transform Your Call Center into a Proactive Customer Service Center

When it comes to the success and growth of a call center, it primarily depends on customer service. That is why providing quality service is the key objective of any call center. With rising customer expectations, call centers today are faced with the challenge to address and deliver customer service in a more engaging manner. …

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7 Tips to Serve Your Customers Better over the Phone

A phone conversation can make or break a relationship. The same holds true for a customer calling a contact center, either for information inquiries or for product support. As the phone is the most preferred method for customers to interact with support executives, it becomes imperative to keep the following tips in mind to serve …

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