Day: November 30, 2016

7 Challenging Customer Service Scenarios and How to Handle Them

Every business thrives on happy customers and it is one of their main business goals to keep their customers happy. ‘Customer is the King’ for every business! Hence satisfied clients are the biggest assets for the company. Handling customer service is not a cakewalk. There are many hurdles in handling a customer in a satisfactory …

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Why Emotional Quotient Trumps IQ in Customer Engagement

“There is within the human heart a quality of intelligence which has been known to surpass that attributed to the human mind.” –  Aberjhani No, this is not a blog that is meant to cope up with an emotional heartbreak. However, today we are going to make a sincere attempt to simplify why emotional quotient …

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4 Tools Everyone In The Customer Experience Industry Should Be Using

In the recent times, organizations have truly realized the importance of providing exemplary customer experience to shape their brand’s image. Customer experience has gained a bombarding attention and the reason is obvious. As organizations are looking to conquer the competition, it is  more than necessary for them to put customer at the center. Thus to …

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7 Immediate Ways Real-Time Monitoring Make Call Centers Better

Real-time information helps every business to function smoothly. When you have information on the current state of your organization – especially on the sales front, you can get a better grip on your business. This helps to monitor and control the day to day activities more efficiently. When you can manage the daily operations better, …

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